The dietary supplement category is experiencing highly dynamic growth despite the ongoing consumer crisis. In this episode, CCO Robert Bosch explains how Sunday Natural has established itself as a leading D2C player with nearly five million customers.
How is the growing awareness of micronutrients and women's health affecting purchasing behavior? And how can Amazon, as a new acquisition channel, further boost growth without cannibalizing the existing D2C business?
Robert also shares his perspective on operational excellence, the collaboration with over 10,000 doctors and therapists, and strategic priorities for internationalization, as well as why it is crucial right now to pull the right levers for further growth with an in-house academy and new AI applications.
Overview of the conversation:
(05:08) The history of Sunday Natural & market overview
(12:17) Product range, quality & customer loyalty
(29:29) New growth channels
(36:25) Innovation & internationalization
(38:42) Academy, AI & future outlook
Scaling and efficiency through AI and modern tech ecosystems
The success story of Sunday Natural underscores that sustainable growth in the D2C segment is now inextricably linked to technological excellence. In the interview, Robert Bosch reveals that the company already handles over 45 percent of its customer service inquiries using artificial intelligence. At the same time, he recognizes the enormous potential of language models when it comes to evaluating complex micronutrient tests and simulating highly personalized health advice based on them.
This is exactly where we come in at . As a specialized AI consultancy , we do not see artificial intelligence as an end in itself, but as a targeted lever for value creation. We support emerging and established brands not only in identifying technological potential, but in transforming it into measurable business impact through targeted AI implementation within the company.
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