From a typical D2C launch on Amazon and its own online shop, Glow25 has developed into a successful brand and is shaping the German market for collagen supplements after just a few years. With just four core products, the brand creates exceptional customer loyalty: a Facebook community of 66,000 Glowies, almost 70% of repeat buyers and an 18% subscription rate. Karo talks to CEO Steven Mattwig about the strategies behind this success.
What role do community and stars like Bill Kaulitz play in marketing strategy and in building customer trust? How does Glow25 use AI and ads testing to scale growth? And which strategies are driving expansion in Europe and beyond?
An overview of the conversation with Steven Mattwig:
(2:28) The Making of Glow25
(10:41) Product portfolio & target group: What does collagen do and who uses it?
(9:17) Marketing & Sales: Visibility, Channels and Customer Engagement
(18:04) The community of Glowies
(24:34) Pricing Strategies, Subscription Models, and Customer Lifetime Value
(38:58) Influencer Collaborations: From Micro-Influencers to the Kaulitz Hills
(42:27) Expansion & Future Plans: New Markets, Sales Channels, and AI
Why strong growth requires the right technological foundation
Glow25 shows that scaling in e-commerce today goes far beyond the mere product. To manage thousands of interactions and a high volume of ads, Glow25 uses around 40 internal AI assistants to help the team with ad creation, customer service, and even product development.
This is exactly where Etribes comes in as a digital consultancy: A sustainable AI implementation Companies not only require isolated tools, but must also be strategically integrated into the value chain. Whether it's process automation with AI, in-depth CRM integration for highly personalized post-purchase flows, or general marketing automation — we help brands build a scalable e-commerce architecture end-to-end. With targeted AI strategy and Tech implementation Let us ensure that technological innovations become a measurable business impact.
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